What is ACES? ADTRAN Custom Extended Services (ACES) is a comprehensive and flexible installation and maintenance service program designed to protect your network from unnecessary downtime. With ACES protection, if something goes wrong with the ADTRAN equipment you will have priority access to fully trained and ready-to-assist technical experts.
Is maintenance available on out of warranty products? ACES maintenance plans are available on ADTRAN Enterprise Products still in production. Maintenance plans begin 30 days after receipt of order and may require an on-site inspection to verify the operating condition of equipment being placed under coverage.
Can I buy maintenance on products already installed in my network? ACES maintenance plans are available on ADTRAN Enterprise Products still in production and may be purchased after the initial hardware purchase. Maintenance plans begin 30 days after receipt of order and may require an on-site inspection to verify the operating condition of equipment being placed under coverage.
Does ADTRAN offer installation packages? Depend on the expertise of an ADTRAN engineer when installing ADTRAN equipment. ACES solutions are fully customizable, capable of managing 1,000+ site deployments while still delivering personalized support for individual single site solutions.
How can I get a quote? ACES offerings are available for purchase from any of our valued resellers. Please visit our Where to Buy to locate a reseller near you.
Where can I find additional details? An ACES Description of Services (DSO) document providing additional offering details can be found here. Information specific to our IP Telephony support can be found here.
